FAQ

NBH is your one-stop hub for premium building finishes, including porcelain tiles, steel/oak/pine doors, PVD electroplated faucets, basins, and acrylic or stone bathtubs.

Our staff are trained to serve with humility, discipline, and attentiveness. We listen carefully, take notes, and ensure that your needs are met with precision.

No. For your security, all payments must go through NBH’s official channels. Staff are not permitted to accept payments into personal accounts.

Every customer is treated with respect and gratitude. From the moment you enter our showroom to the conclusion of your purchase, you’ll be greeted warmly, served diligently, and thanked sincerely.

We combine world-class quality with discipline, respect, and professionalism. At NBH, we don’t just sell products—we curate timeless finishes with integrity and excellent service.

We operate from strategically located showrooms (details provided on our Contact Us page), designed to give customers a full view of our curated building finishes.

All payments must go through NBH’s official and approved channels. For transparency, staff are not allowed to accept personal payments or tips.

Yes. Our trained staff are ready to listen carefully to your needs, provide expert guidance, and ensure you find the perfect finish for your space.

Our team follows strict customer interaction standards—politeness, gratitude, active listening, and professionalism. We believe every customer deserves clarity, trust, and respect.

While NBH primarily supplies premium finishes, we can guide you to approved partners and provide professional recommendations for installation where needed.

Please speak with an NBH supervisor or contact our customer service desk. Every concern is documented, followed up, and resolved with transparency.

Our vision is to be Africa’s most respected hub for building finishes—helping customers transform projects into masterpieces through trust, precision, and service excellence.