At NBH, we believe every space deserves more than ordinary finishing — it deserves timeless beauty crafted with precision, care, and discipline. While we take pride in the quality and craftsmanship of our products, we understand that circumstances may arise where a return or refund is necessary. This policy outlines the terms under which returns, exchanges, and refunds are processed to ensure fairness, transparency, and trust in every transaction.

1. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • The item must be unused, uninstalled, and in its original packaging.
  • The return request must be made within 7 days of delivery.
  • Proof of purchase (invoice or receipt) must be provided.
  • Items must be returned in the same condition they were received, without any signs of damage, scratches, stains, or alterations.

2. Non-Returnable Items

Certain products cannot be returned or refunded due to their nature. These include:

  • Custom or special-order items made to customer specifications.
  • Opened or installed sanitary fittings (e.g., toilets, faucets, bathtubs).
  • Cut-to-size tiles or materials.
  • Discounted or clearance items marked “Final Sale.”

3. Return Process

If you wish to return an eligible item:

  1. Contact our Customer Support Team via info@nbh.store within 7 days of delivery.
  2. Provide your order number, reason for return, and photos (if applicable).
  3. Our team will review your request and provide return authorization with instructions.
  4. The item must be securely packaged and shipped or dropped off at an approved NBH location.

Please note: Customers are responsible for return shipping costs unless the item was received damaged or in error.

4. Damaged or Defective Products

We take every precaution to ensure products arrive in perfect condition. However, if an item is damaged, defective, or incorrect, please contact us within 48 hours of delivery with photo evidence.

  • We will inspect and verify the issue.
  • If confirmed, we will offer a replacement, exchange, or full refund at no additional cost.

5. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.
  • Shipping and handling fees are non-refundable except in cases of NBH error or product defect.

6. Exchanges

We are happy to offer exchanges for products of equal or higher value, subject to stock availability. If the new item is of greater value, you will be required to pay the difference before dispatch.

7. Cancellations

Orders may be canceled within 24 hours of placement if they have not yet been processed or shipped. Once shipped or prepared for delivery, cancellation may no longer be possible.

8. Our Commitment

At NBH, every detail matters — from the way we curate our collections to how we serve you. Our Refund and Returns Policy reflects our commitment to clarity, respect, and professionalism. If you have any questions or special requests, our support team is always ready to assist you.

Contact Us:
📍 No 7 First Avenue, Gwarinpa, FCT Abuja
📧 info@nbh.store